Return & Exchange Policy

30-Day Return Policy

At VERKOKAPPA, we want you to feel confident shopping with us. You may request a return within 30 days of the delivery date of your order, subject to the conditions below. This policy does not affect any rights you may have under applicable consumer protection laws.

1. How to Request a Return

Before sending any item back, please contact our customer support team at steven@verkokappa.com. Include your order number, the item you wish to return, and the reason for the request. For items that arrive damaged, defective, or incorrect, please include clear photos where possible. Our team will provide the return instructions and return address.

Please do not send a return to us before receiving return instructions.

2. Returns for Personal Reasons

If you wish to return an item for a reason unrelated to a product defect or an error by VERKOKAPPA, you are responsible for the return shipping cost. To be eligible, the item must be unused, in its original condition, and returned with its original packaging, accessories, and proof of purchase. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at steven@verkokappa.com. VERKOKAPPA will cover the reasonable return shipping cost for an approved claim and, depending on the circumstances and your preference where available, arrange a replacement or refund. Please contact us before returning the item so we can provide instructions.

4. Refunds

Once your returned item is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds will be issued to your original payment method. The time it takes for the credit to appear may depend on your payment provider or financial institution.

For approved returns due to damage, defects, or an incorrect item, VERKOKAPPA will cover the reasonable return shipping cost. For returns for personal reasons, the return shipping cost is the customer's responsibility.

5. Order Cancellations and Changes

You may request an order cancellation or change before the order has been shipped. Once an order has shipped, it can no longer be cancelled or changed through this process; you may contact us to discuss the applicable return options after delivery.