FAQ
Q:What are the basic parameters of this product?
A:brand:VERKOKAPPA
colour:gray
size:9.02 x 3.94 x 3.94 inches
weight:2.54 pounds(1.15 kg)
Resolution:1920 * 720
Display material:IPS
Q:Can this be installed in other car makes? Or just Tesla?
A:This product only supports Tesla model 3 and model Y, and does not support other car manufacturers.
This product is specially designed for Tesla, so the system is lighter, more responsive, simpler to operate, more stable and safer to use.
Q:How to install it?
A:We have special installation instructions and installation videos (see the brand's official website or Amazon link for details)
Q:Will installing this product affect the warranty?
A:Will not affect the warranty
Q:How does this product work?
A:There are two modes of operation: one is touch-screen operation, and the other is to use the steering wheel to rotate the button to the right.
Q:Will it block my vision or affect driving after installation?
A:Will not block your vision, it is installed behind the steering wheel, which can improve safe driving and help you understand all the information at a glance.
Q:How is unit powered to car?
A:This product draws electricity from Tesla's internal interface, and all wiring is contained inside Tesla, which is integrated with Tesla, so it is simple and beautiful after installation. The product has low energy consumption, is safe and reliable, has low heat, please rest assured to use it.
Q:Does it support installing third party App?
A:Our device does not support the installation of third-party apps. In order to ensure the simplicity and agility of the equipment for a long time, and to ensure that you are more focused and safe when driving, we do not support this function.
If the app you want to use supports carplay or Android auto, you can download the app to your phone, and then map it to the product display through the phone’s carplay or Android auto.
Q：Does the sound link to Tesla car speakers, or only sound through unit?A:This product can use Tesla's original car speaker to make a sound. This product can be connected to the original Tesla car machine, and the original car speaker can be used to make a sound. The product itself also comes with a small speaker, and the sound can be emitted independently when there is no connection to the Tesla machine. There is also a steering wheel control function that needs to be enabled.For specific actions, see the product manual.
Q:Does it support installing third party App?
A:Our device does not support the installation of third-party apps. In order to ensure the simplicity and agility of the equipment for a long time, and to ensure that you are more focused and safe when driving, we do not support this function.If the app you want to use supports carplay or Android auto, you can download the app to your phone, and then map it to the product display through the phone’s carplay or Android auto.
Q:When you first turn on car, does the unit automatically default to speedometer screen or carplay screen? Can you manually set the default screen?
A:The default is the speedometer screen when you turn it on, and when you connect your smartphone, the carplay screen is displayed, and you can switch between the two screens through the steering wheel.
Q:Will installing this affect tesla's factory warranty in any way?
A:Product is specially developed for Tesla. So installing it will not damage the Tesla car, nor will it have any effect on the Tesla car, and the unit can be removed at any time. So you don't have to worry about this affecting the warranty.
| Question | Can this display show the camera feed when indicating? If not will the seller include that feature in future updates? |
| Answer | This unit currently has no camera image content displayed. This feature may be upgraded in the future, but there are currently no plans. |
| Question | Does the sound link to Tesla car speakers, or only sound through unit? |
| Answer | This product can use Tesla's original car speaker to make a sound. This product can be connected to the original Tesla car machine, and the original car speaker can be used to make a sound. The product itself also comes with a small speaker, and the sound can be emitted independently when there is no connection to the Tesla machine. There is also a steering wheel control function that needs to be enabled.For specific actions, see the product manual. |
| Question | Do you make a version that works with a 2017 Model X? |
| Answer | Hi,The Model X version comes with the factory screen, so this unit does not support this version. The unit supports Model 3&Y from 2017 to 2022, but the installation cable does not support the installation of Model 3&Y performance version. For additional installation cables, please contact customer service for a link. |
| Question | Did the screen block the air vents? |
| Answer | The screen blocks the air outlet of about 15CM. |
| Question | Do you know any store that sells n install this product in New Jersey? |
| Answer | We are very sorry, this product is the latest release, and we do not have any offline official partners in New Jersey. |
| Question | Is obd cable 8 pin? |
| Answer | We are equipped with a Tesla 16PIN plug. |
| Question | i asked what is the amp requirement but your answer is not satisfactory. please provide the amps. i must use a fuse. my car, my decision. amps please |
| Answer | Hello, is the MCU version of the HUD you purchased above 0.3.0? This model has added a 2A SMT fuse on the PCB. If you want to add more, it is recommended that you add 18V and above, 2A fuse. |
| Question | Can the monitor be mounted in the center of the steering wheel on a right-hand drive car? |
| Answer | Some versions are supported, others are not. So, I don't recommend you to install it. |
| Question | Can waze be installed? |
| Answer | This product cannot install any external software, however, you can use waze navigation through carplay/android auto. |
| Question | I want to purchase this product for a 2021 model 3 performance, and saw that you need a different cable. where can i purchase this cable from? thanks |
| Answer | You can find it in the seller's store, or buy from this purchase link: https://www.amazon.com/gp/product/B09S6B3ZJL |
| Question | Can you change the distance units from miles to km? there is nothing in settings page to change units (mcu: v0.2.15). |
| Answer | Yes, our unit is to synchronize the information of the original tesla car screen. Tesla's original car screen can be set to KM. Restart when finished. Our units automatically sync information. Tesla original car screen: Controls->Display->Distance. |
| Question | when you have s firmware update does the unit have to come out of the car? How does it download the update? Thank you Mike |
| Answer | When you need an update, you don't need to remove the device and it's very easy to upgrade. You only need to prepare a type-C USB, get the upgrade file from the customer service/official website and download it to the USB to upgrade. We will continue to optimize the software and provide lifetime free upgrade services.You can refer to the documentation and demo video for the upgrade process. |
| Question | Its support model y amd ryzen long range ?(no performance) |
| Answer | Yes, it is supported. |
| Question | Does carplay Waze navigation voice come from internal speaker or Tesla sound system? |
| Answer | If you use carpaly for navigation, the navigation voice is from the phone, but you can choose the car to play the voice or the unit's speaker to play the voice. |
| Question | Is there any support for your product? I have one installed and have found many problems. Maybe there is a firmware update? |
| Answer | Dear customer: Thank you for your support and questions. Our products will continue to provide support services, and new software versions will be released soon. Please also continue to pay attention to our brand official website (please check the manual). We release a new firmware version, you can download and install it at any time. The product firmware upgrade is very convenient and simple, and you can upgrade as needed. Every time the firmware is upgraded, the interface may change slightly. If you find any product problems, please let us know, we will optimize our firmware and provide a new firmware version as soon as possible. thanks again! I wish you a happy life! kind regards! Verkokappa |
| Question | Does it support tehe european tesla model y version? |
| Answer | All models of left-hand drive cars are supported, but right-hand drive cars of 2022 MY AMD are not supported. |
| Question | Any future plans to add front camera? |
| Answer | Yes, we have this plan and it is currently being implemented. |
| Question | Is it possible to send a version compatible with right-hand drive cars? |
| Answer | There is currently no dedicated right-hand drive version, but if your model is 2021 and earlier, it can be installed and used. If you are in the United States, you can try to buy and install it, if you are in other countries, I don't recommend it. |
| Question | i have a 2022 model Y performance so will i need a wire to buy? |
| Answer | Don't worry, it's not needed now. |
| Question | Does this require professional installation? Or is it easily installed by the consumer at home (plug & play)? |
| Answer | If you have some experience in car modification, you can try to install it yourself. If you have no relevant experience, we recommend that you go to an installation store to install it. We provide all the interfaces, although it is plug and play, it still needs to remove the interior panel. |
| Question | why does my 2020 model 3 performance don’t have a blue plug in ok passenger side? |
| Answer | Yes, yours does not have a blue plug. Your version conforms to the normal installation process, no additional power is required, and it can be directly transferred from the original central control panel plug. |
| Question | Does the unit support wired carplay, or wireless only. essential function list notes (hud supports apple wireless carplay and wired android auto.) ? |
| Answer | As shown in the video, this product only supports wireless carplay and only wired Android auto. Our new product will be released soon, which will support wireless carplay and wireless Android auto. |
| Question | Does this have a built in microphone or will it connect to the microphone in my car for calls? |
| Answer | Yes,it is. |
| Question | What's the difference between the hansshow version & verkokappa version? they seem identical. |
| Answer | Our product T3 is a version specially customized for the United States, which is more suitable for Americans. We have sold more than 1W units of this product. After 3 major version upgrades, it is very stable. |
| Question | On a previous unit, i was unable to change the unit of measurement to mph. can i have that on this screen? i do not like the mismatch of km/h. |
| Answer | Can be switched to mph. Our unit is a US custom software version and the product is mph by default. Contact us if you have any questions. |
| Question | I do not see the firmware upgrade file in your website. Please provide the link so I can check the version. Thanks |
| Answer | Ok, I have received your information, I will contact you right away.Thanks. |
| Question | can I see the installation instructions and owners manual before purchasing ? |
| Answer | OK. You can download and view it on this listing page. |
| Question | I have a 2022 tesla model 3 performance. do i need to purchase an additional cable? |
| Answer | No, we come standard with 2 installation cables. |
| Question | Do you offer a larger screen version? |
| Answer | This size is carefully designed by us. A larger screen version will not be available at this time.Thanks. |
| Question | Can this be installed in other car makes? Or just Tesla? |
| Answer | Dear customer: Thank you for your question. This product only supports Tesla model 3 and model Y, and does not support other car manufacturers. This product is specially designed for Tesla, so the system is lighter, more responsive, simpler to operate, more stable and safer to use. thanks again! I wish you a happy life! kind regards! Verkokappa |
| Question | How is unit powered to car? |
| Answer | This product draws electricity from Tesla's internal interface, and all wiring is contained inside Tesla, which is integrated with Tesla, so it is simple and beautiful after installation. The product has low energy consumption, is safe and reliable, has low heat, please rest assured to use it. |
| Question | Can you please provide the link for firmware upgrade? |
| Answer | Due to Amazon policy, we cannot provide links. You can obtain it from the official website in the documentation or contact customer service, and you can upgrade it according to the upgrade guide. We have released a new firmware version 0.2.15 on the official website. If your version is too low, you can download and upgrade. |
| Question | how does this product connect? it would be nice to see a video on this topic. |
| Answer |
Sorry, we have no very perfect video.Temporary shooting the video to reply you（Simulated driving situation）. Mobile phone carplay connection, please check the video, installation instructions and installation videos, check the documentation below the web. We will also upload better video as soon as possible. |
| Question | I just installed this hud in my 22 myp and hooked up the adapter to the "blue one" on the car but the other side of the t is empty? is that right? |
| Answer | Our plugs are matched to Tesla, and there will be no situation where the plugs are different. You need to remove the plug of the tesla screen first, then plug one end of our cable into the plug, and then plug the tesla screen into the other end of the cable. If you are still unclear, you can contact us by email and send us a photo or video of your question. We will help you solve it. |
| Question | Is this Yunhang T5? |
| Answer | The T5 is a Chinese version, but the T3 is a special customized version for the US. More suitable for American usage. We have sold more than 1W units of this product, and after 3 major version upgrades, it is very stable. |
| Question | What is the amp requirement for the display? i do not see a fuse in the kit. it is not right to connect to battery without the proper fuse. |
| Answer | The monitor is powered by a 12V battery, and there are protective measures inside the monitor, so you don't have to worry about it. |
| Question | Is this integrated into fsd, will apple maps support fsd? |
| Answer | The product supports Apple carplay and supports synchronizing Tesla driving information. FSD is Tesla's Autopilot feature, and it has nothing to do with these. |
| Question | Is this unit compatible with 2022 Tesla Model Y performance? |
| Answer | This unit supports Tesla's 2019-2022 model Y and 2017-2022 model 3, but does not support high-performance models due to the different configuration of the connecting cable. |
| Question | Will installing this affect tesla's factory warranty in any way? |
| Answer | Product is specially developed for Tesla. So installing it will not damage the Tesla car, nor will it have any effect on the Tesla car, and the unit can be removed at any time. So you don't have to worry about this affecting the warranty. |
| Question | Does it support the european tesla model y version? |
| Answer | All models of left-hand drive cars are supported, but right-hand drive cars of 2022 MY AMD are not supported. |
| Question | Does the unit come with both wiring options for intel atom and amd ryzen installation for non performance models? amd requires separate 12v correct? |
| Answer | Yes, but don't worry, we include the necessary installation cables, installation instructions, installation videos, and more. You can also contact us at any time if you encounter problems. |
| Question | IS there a firmware update yet? If not returning this. |
| Answer | There is no need to return. You only need to prepare a USB disk and obtain the upgrade file from the official website or customer service. You can upgrade according to the upgrade guide. The upgrade is very simple. We have released a new firmware version 0.2.15 on the official website. If your version is too low, you can download and upgrade |
| Question | Can this screen be installed on top of a rszx tesla model 3 model y dashboard wrap carbon fiber pattern abs plastic dashboard cover? |
| Answer | Hi, can't install. Our products are designed according to the original car data and cannot be installed on other dashboard covers. |
| Question | Hi do you have any professional in houston Texas that have installed this? |
| Answer | Hello, we currently do not have a partner for professional installation services in the United States. |
| Question | Will this work on the 2022 Model 3 with the Ryzen chip? |
| Answer | It is supported. It supports 2022 Model 3 & Model Y, and supports Ryzen chip. But it does not support the installation of the high-performance version, which requires an additional installation cable. If you are in the high performance version, you can contact us to purchase additional cables. |
| Question | Will installing this affect Tesla's factory warranty on the car? |
| Answer | The product is designed according to the original car data, non-destructive installation, will not damage the car, no need to break the cable, free disassembly. |
| Question | When you first turn on car, does the unit automatically default to speedometer screen or carplay screen? Can you manually set the default screen? |
| Answer | The default is the speedometer screen when you turn it on, and when you connect your smartphone, the carplay screen is displayed, and you can switch between the two screens through the steering wheel. |
| Question | Does this work on right hand drive tesla model 3 like the one in uk? very interested in this product. thanks. |
| Answer | Yes, we support it. We support RHD's tesla Model 3. If your model 3 version is the performance version or the AMD Ryzen chip version, you currently need to purchase an additional installation cable. For other car versions, the standard accessories of this product are sufficient. For the cable issue, a standard product containing all versions of the cable is expected to arrive on Amazon in April. If you have questions about this, you can always consult us. |
| Question | Does it support installing third party App? |
| Answer | Dear customers : Thanks for your question. Our device does not support the installation of third-party apps. In order to ensure the simplicity and agility of the equipment for a long time, and to ensure that you are more focused and safe when driving, we do not support this function. If the app you want to use supports carplay or Android auto, you can download the app to your phone, and then map it to the product display through the phone’s carplay or Android auto. Thank you again! wish you a happy life! kind regards! Verkokappa |
| Question | Will it support Waze navigation in the apple car play? |
| Answer | If this APP supports apple carplay, we support it. You need to visit Apple's official website or APP store to confirm. |
| Question | I purchased this but am missing the cable for the 2022 Ryzen model. Should I return this? |
| Answer | No need to return, you can contact us by message. We will send you additional installation cables. I am very sorry to cause you trouble. |
| Question | Any installers in the north san diego county area? i have a 2021 model y performance. |
| Answer | This unit supports your Tesla Model Y P. We currently do not have a cooperative car installation shop in the United States. Our product installation is relatively simple, the installation store has experience in car modification or Tesla car modification experience can solve it. |
| Question | In description it says "it is strongly recommended to install it at a professional store!" can you recommend an installer in the greater seattle area? |
| Answer | Sorry, we don't have a cooperative installation store at the moment, so we can't provide a choice. If your tesla is not the performance version or the 2022 AMD Ryzen version, the installation will not be difficult. |
| Question | Does it work for model y 2021? where is location for waranty? does it still work after tesla update software? thank you |
| Answer | This product supports model y 2021, and supports all models of other years. Model 3 is the same. After the Tesla software is updated, we can still use the product and provide an optimized software version immediately. We provide one-year free warranty service, provide lifetime online service support for products, and provide lifetime free upgrades. The upgrade process is simple (check the document at the bottom of the page). If you encounter any problems, you can contact us at any time. |